Trade - Fisioplus

Fisioplus muscle and joint gel is a natural and powerful formula designed to relieve contracted and tense muscles and joints. Perfect for any tense area, applying this product can help you to get back to your normal self.

Perfect for after muscle exertion or sporting activities.

To use take a liberal amount (approximately 1 teaspoon/5ml) of Fisioplus and rub gently into affected areas of contracted, tense or painful muscles and joints. As this is a natural muscle rub you can use it as often as required, normally 2-3 times per day.

Aqua, Glycerin, Propylene Glycol, Glyceryl Stearate, PEG-100 Stearate, Arnica Montana Flower Extract, Melaleuca Alternifolia Leaf Oil, Hypericum Perforatum Flower Extract, Calendula Officinalis Flower Extract, Menthol, Carbomer, Phenoxyethanol, Triethanolamine, Ethylhexylglycerin, Limonene. 

Do I need to pay for delivery?

Delivery is free for online orders of £30 or more, otherwise it's £3.95 standard delivery or £4.95 for next day delivery.

How quickly will my order be shipped?

We aim to dispatch all orders placed before 12pm on the same day. Orders placed after 12pm may still be shipped but will more than likely be shipped on the following working day.

Can I return an item?

Yes, of course. We offer a 60 day return, no quibble policy. If your item is faulty, we'll cover the returns. If you've simply changed your mind, the return cost is yours. We would always recommend that you used a tracked or recorded service when returning goods.

All items are inspected before refunds are issued to ensure goods are in a saleable condition, unused and unopened. We are unable to accept returns on opened cosmetic or food products due to health and hygiene reasons, unless the product is faulty.

Please either send us an email, give us a call or use the online chat system. It's best to make sure that you have your order number to hand.

Can I exchange my order?

Yes, of course. The same rules apply as with a return - we offer a 60 day policy. If your item is faulty and you'd like to exchange it, please get in touch and we'll arrange that at a cost to us. If you've simply changed your mind, that isn't a problem however additional charges may apply.

How will I be refunded?

We always return funds to the original source of payment. 

What do I do if my order hasn't arrived?

You can track each order using the link in your shipping confirmation email. We recommend that you take a look at this link before getting in touch with us as this will be the quickest way of determining where your order is.

If more than 14 days have passed since your advised delivery date and you have not received an email or text message update, then please get in touch and we will do our best to assist you.

Why has my order not arrived yet?

Although we do our best to ensure that you get your order as quickly as possible, unfortunately on occasion human errors do occur and there are delays with your parcel. Please be assured that this isn't intentional and we will always work to rectify the problem in a professional manner.

When will I receive my order?

Typically you will receive your order within 72 hours of placing an order, excluding bank holidays and weekends. If your order has not arrived when expected we recommend that you check your order confirmation and shipping emails for the expected delivery date.

Why haven't I received all of my order?

Check your confirmation email to see if all items were ordered.

Occasionally when we pack an order some of the items may unfortunately be unavailable. We don't want to delay the rest of your order so we may cancel the out of stock item and send the rest. This also applies when you've ordered items that are stored across separate warehouses. In this instance we will send separate orders to you and therefore they may arrive at slightly different times.

Where can I find my order details now I won't receive any paperwork in my parcel?

We're going paperless where possible to help and do our bit for the environment. Please don't worry - you will still receive all of the information that you would expect to find, it's just in a digital form. We'll keep you updated on order processing, shipping and order feedback by email.

If you're struggling to find your paperwork, please get in touch with us and we'll be able to help find what you're looking for.

I haven't received any paperwork, how do I return an item?

Easy - simply give us a call, send us an email or use our online chat system and we'll point you in the right direction.

We offer a 60 day return policy - no questions asked and so you have plenty of time to change your mind. 

Please note that unless an opened cosmetic product is faulty we are unable to offer a refund or exchange. All returns are evaluated before being processed.

Faulty items can be returned to us at no charge (as you'd expect!), however if you've simply changed your mind then returning goods to us is at a cost to you. We recommend using a recorded or tracked service so that you can keep an eye on the parcel until you receive your refund or exchange.

All returns should be sent to: Tower Health Returns, Unit 27 Manvers Business Park, High Hazles Road, Nottingham, NG12 3GZ.

How do I give feedback?

If you would like to contact Tower Health regarding a compliment, complaint or to give us feedback regarding one of our products or your shopping experience, please use our Contact Us page. We also invite you to make use of Trustpilot and Google reviews.

Why do I need to give you my email address and mobile number if I am shopping as a guest?

If you provide us a valid email address and mobile phone number when you checkout as a guest, we can send you updated about your parcel including the order number, order details and when it will be delivered to you. 

What are Tower Health's general terms and conditions?

Unless otherwise specified, the materials on this website are direct solely at customers who access this website from the United Kingdom. Tower Health does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations. Those whop choose to access the site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. In accordance with UK legislation you must be at least 13 years of age to sign up for an account.

Any contract between us, whether for use of this site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to non-exclusive jurisdiction of the English Courts. Any contract will be communicated in English.

We have taken care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Tower Health disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

Tower Health shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site.

Certain hypertext links in this site may lead to other websites, which are not under the control of Tower Health. When you activate any of these you will leave the tower-health.co.uk website and Tower Health has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Tower Health.

We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this website.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Tower Health, or any of their employees or agents.

These terms and conditions shall be governed by and construed in accordance with English law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Tower Health reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

Trademarks

All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Tower Health for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.

Copyright

All designs, text, graphics and their selection and arrangement on this website are the copyright of Tower Health or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Tower Health prior written consent is strictly prohibited.

Acceptance of orders

Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and once despatched brings into existence a legally binding agreement between us.

Tower Health reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If any items are not available and you paid using a debit/credit card or PayPal you will not be charged for the cancelled items.

All orders are subject to validation checks and authorisation by the card issuer. We may submit your order to a third party fraud screening provider who securely review orders on behalf of Tower Health to eliminate fraud and safeguard our customers transactions. We may also submit your address, date of birth and the value of your order to Experian Ltd. We will not be liable for any delays to your order this may cause. This information may be retained by Experian Ltd for future validation enquiries by other companies. For more details of the information Experian Ltd hold about you, visit http://www.experian.co.uk/. If the issuer of your payment refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to UK addresses, BFPO addresses and stores.

Bulk buying

The Tower Health website is available for non-commercial and domestic use only. We reserve the right to reject or cancel your order if we believe you are ordering our products for business or other re-sale purposes. We apply limits to some of our products to protect stock availability so that as many of our customers as possible are able to buy our products. 

Colour reproduction

Tower Health has made every effort to reproduce colours on the site as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet.

If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (see Returns for more information).

Price information

Tower Health has taken great care to ensure prices are accurate. All prices include VAT where appropriate. 

Trading name and address

tower-health.co.uk is a trading name of Lyfespan Limited Registered Office, Nottingham, NG2 7LA. Registered England 12538014 VAT number GB361864382.